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Here is a list of answers to questions you frequently ask us. If you cannot find an answer to your question, you can write to us via the chat on the site or reach us by email at: hello@maxandthecity.com or by telephone at +33 (0)4 97 23 36 14 . We are at your disposal from Monday to Friday.

Frequently asked Questions

We have created an explanatory video here

To choose the size of your helmet, simply measure your head circumference and refer to our size guide on all our product sheets. Advice is given to you, if you find yourself between two sizes.

You have 30 days from receipt of your order to return your product free of charge for a return or an exchange.

Our return and exchange form here

Once your request has been accepted, a return label will be sent to you.

You can track the status of your exchange or return directly here

We have a processing time for returns and exchanges of 14 days upon receipt of your return package. You are then directly re-credited with the amount on your means of payment.

If you are unable to access your account, even by resetting your password, this means that you did not create an account when ordering, this is not mandatory on our site.

You can get your invoice via your order confirmation email. If you no longer have it, you can make your request directly to the following address: hello@maxandthecity.com

We deliver all over the world. Do not hesitate to contact us via our chat or at hello@maxandthecity.com for more details on your delivery.

As soon as your order has been dispatched, you will receive a dispatch confirmation email with your tracking number. Track your order here

Usually in 24 to 48 hours. Orders are processed daily from Monday to Friday. Orders placed over the weekend are processed on Monday.